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Telelink is delighted to announce that on June 15th, 2021 it finalized the acquisition of Big Sky Call Centers Inc, Calgary Alberta. Read more about the strategic importance of this acquisition and what it means to Telelink.
Want to hear what the best customer service phone call in North American sounds like? Check it out here!
Read why more and more property managers are turning to answering services to help keep tenants happy and in their units longer.
Canadian Businesses everywhere are faced with a new challenge: A Labour shortage that's here to stay. See how it's impacting businesses across the country and get a glimpse at how Telelink is dealing with these challenges.
There is one metric that almost every call centre is hoping you don't ask about. We're going to tell you what that is, and why it is so important that you start asking about it.
Learn about which type of answering service support will meet your organizations needs best as we explore shared and dedicated models and the pros and cons of each.
We've got answers to all your most common questions. Click to learn the most commonly asked answering service questions.
The decision to abandon industry standards of excellence does not come lightly, nor does it come without great consideration for the cost-benefit trade off. To make the switch worthwhile, we needed to create our own set of rules and guidelines, not just to continue to deliver award winning service, but to deliver a level of service that would help us achieve our goal of becoming the number one response centre in North America.
Have you started an eCommerce store this year? Boost sales and increase customer satisfaction by partnering with an answering service to give you a competitive edge over your competition.
Knowing your customers has never been more important. If 60+ represents a significant segment of your customers, you'll want to consider all of their preferences when it comes to ordering, appointment booking, and customer service.
Get started today.