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Canadian Businesses everywhere are faced with a new challenge: A Labour shortage that's here to stay. See how it's impacting businesses across the country and get a glimpse at how Telelink is dealing with these challenges.
There is one metric that almost every call centre is hoping you don't ask about. We're going to tell you what that is, and why it is so important that you start asking about it.
Learn about which type of answering service support will meet your organizations needs best as we explore shared and dedicated models and the pros and cons of each.
We've got answers to all your most common questions. Click to learn the most commonly asked answering service questions.
The decision to abandon industry standards of excellence does not come lightly, nor does it come without great consideration for the cost-benefit trade off. To make the switch worthwhile, we needed to create our own set of rules and guidelines, not just to continue to deliver award winning service, but to deliver a level of service that would help us achieve our goal of becoming the number one response centre in North America.
Have you started an eCommerce store this year? Boost sales and increase customer satisfaction by partnering with an answering service to give you a competitive edge over your competition.
Knowing your customers has never been more important. If 60+ represents a significant segment of your customers, you'll want to consider all of their preferences when it comes to ordering, appointment booking, and customer service.
Telelink is proud to announce we have been named to Clutch.co top BPO services!
Canadian organizations MUST ask these three questions before talking about pricing and packages with an answering service.
Every property management company will face these 3 common challenges at some point. Here's the blueprint to overcoming the challenges.
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