News Release
For immediate release
Outstanding Service Brings Home National Award
- Telelink Earns CAM-X Award of Excellence -
Grimsby, ON (October 2, 2020) — Telelink of St. John’s, NL has been honoured with the exclusive 2020 Award of Excellence for 17 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Telelink was presented with the award recently at the CAM-X 56th Annual Virtual Convention and Trade Show.
Co-CEO, Cindy Roma added “To win the CAMX Award of Excellent always gives us a sense of pride and accomplishment. To win it in 2020 while going through everything from Snowmageden to Covid-19 is an accomplishment that we will always remember. Winning the National CAMX Award of Excellence in 2020 told us that we could stand up and deliver when it mattered the most for our customers and that we could do it with the highest quality industry standards. This is truly a team award and they deserved this success”
Independent judges are contracted by CAM-X to evaluate message services over a six month period. The scoring criteria include:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
“Congratulations to this year’s winners of the Award of Excellence! The Award of Excellence program is designed to evaluate the caller first in every aspect of the call. By winning this prestigious award you are demonstrating your commitment to customer service excellence and bettering our industry. Congratulations!” says CAM-X President Garrett Bidewell.
Now a seventeen-time winner, Telelink States earned the Platinum Plus Award for seventeen years. CAM-X extends its congratulations to the staff of Telelink on their proven quality service to their customers.
About CAM-X
CAM-X is a Canadian based trade Association for the Call Management industry which includes call centres, telephone answering services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.