The Metric Call Centres Don't Want You to Ask About
There is one metric that almost every call centre is hoping you don't ask about. We're going to tell you what that is, and why it is so important that you start asking about it.
Shared or Dedicated Support: Which is right for your organization?
Learn about which type of answering service support will meet your organizations needs best as we explore shared and dedicated models and the pros and cons of each.
Answering Service FAQs
We've got answers to all your most common questions. Click to learn the most commonly asked answering service questions.
Good to Great: Improving Answering Service Excellence at Telelink
The decision to abandon industry standards of excellence does not come lightly, nor does it come without great consideration for the cost-benefit trade off. To make the switch worthwhile, we needed to create our own set of rules and guidelines, not just to continue to deliver award winning service, but to deliver a level of service that would help us achieve our goal of becoming the number one response centre in North America.
Answering Service For Your eCommerce Store
Have you started an eCommerce store this year? Boost sales and increase customer satisfaction by partnering with an answering service to give you a competitive edge over your competition.
Quit Forcing Online Ordering On Your 65+ Audience
Knowing your customers has never been more important. If 60+ represents a significant segment of your customers, you'll want to consider all of their preferences when it comes to ordering, appointment booking, and customer service.
Telelink Named One of the Top Companies for BPO Services
Telelink is proud to announce we have been named to Clutch.co top BPO services!
Looking for an Answering Service? Ask these 3 questions first
Canadian organizations MUST ask these three questions before talking about pricing and packages with an answering service.
Overcoming 3 common property management challenges
Every property management company will face these 3 common challenges at some point. Here's the blueprint to overcoming the challenges.
Telelink Earns CAM-X Award of Excellence
We are thrilled and honoured to win the CAM-X Award of Excellence for the 17th year.