The recent updates to Ontario’s Housing Services Act (HSA) reflect a commitment to building a more efficient, flexible, and community-centered housing system. With the focus on improving service delivery, fostering local solutions, and strengthening partnerships, organizations across Canada—including Telelink—are stepping up.
At Telelink, we understand that housing providers are working hard to adapt to these changes, and we share a common goal: ensuring that housing remains accessible, sustainable, and centered on the people who need it most.
Download the Solutions Lab report here.
Supporting Efficiency and Flexibility in Housing Services
The Housing Services Act emphasizes a shift toward more flexible and localized housing solutions. This transformation requires collaboration and efficient systems to support housing providers as they transition to new service models. Telelink’s technology-driven communication solutions enable housing providers to streamline operations, enhance tenant communication, and respond to emergencies with speed and precision.
Our services, including 24/7 call support and tenant engagement tools, help organizations manage inquiries, schedule maintenance, and handle crises, ensuring that housing teams can focus their resources on strategic priorities.
Strengthening Community-Centered Solutions
The ONPHA Solutions Lab highlights the importance of developing housing programs that address the unique needs of local communities. At Telelink, we believe in putting people first—whether that means supporting residents during emergencies or improving communication channels to foster trust and transparency.
Our commitment to reliable and responsive service ensures that housing providers can remain focused on their mission of serving residents.
Enabling Partnerships for Success
One of the core pillars of the HSA update is partnership. Whether it’s between housing providers, service managers, or private organizations, partnerships will play a critical role in achieving long-term housing sustainability. Telelink’s solutions are designed to complement the work of housing providers, bridging gaps in communication and operational support.
We act as a reliable partner—not just a service provider—to ensure that housing teams can meet their goals effectively. Together, we contribute to building stronger systems that support both residents and housing organizations.
At Telelink, we recognize that housing stability is essential to community well-being. Like ONPHA and its’ partners, we are committed to innovation, collaboration, and solutions that make a tangible difference. Our services reflect this commitment, empowering housing providers to navigate change and deliver the highest quality support to their communities.
Telelink is also a member of BC’s Non-Profit Housing Association (BCNPHA) and Alberta’s (ASCHA) Alberta Seniors & Community Housing Association.