Answering Services

Telelink provides live call-answering services to keep your business lines open 24/7, improve customer service, and ensure that you never miss an important call. For over 55 years, we have proudly served a diverse range of clients, including municipalities, HVAC companies, plumbers, electricians, utilities and property management firms.

Virtual reception

Achieve a consistent, professional voice on the phone no matter where you work from.

Message
taking & on-call dispatch

Get urgent calls in real time. Receive a message for inquires that can wait.

Process outsourcing

Scale your operation and focus on core business. Let us handle the phone lines.

Help desk
support

Tier one tech support for a first call resolution to your customers questions.

24/7 service

Convert callers into clients

Control on-call costs

Quickly dispatch urgent calls

Configurable reporting

Better work-life balance

Why Telelink?

55+

years in business

24/7/365

call centre

70+

industry awards

For many years now we have trusted and relied upon Telelink to be there when clients "make the call" after hours and on weekends and holidays. We truly value having Telelink as a member of our legal services team and I would recommend them to anyone.

Senior Partner, Roebothan McKay Marshall

About Telelink

Telelink provides live call-answering services to keep your business lines open 24/7, improve customer service, and ensure that you never miss an important call.

Located in Newfoundland, Canada, our award-winning response centre offers services such as virtual reception, message taking, help desk & technical support, and business process outsourcing.

For over 55 years, we have proudly served a diverse range of clients, including municipalities, construction companies, plumbers, electricians, utilities and property management firms.

We look forward to working with you!

Cindy and Sydney